Refund & Returns Policy

Return Window

We offer a 30-day return window from the date of delivery for all Golden Goose Slides products. Items must be returned in their original condition with all original packaging, tags, and accessories included.

Return Conditions

To be eligible for a return, your items must meet the following conditions:

• Items must be unworn and in original condition
• All original tags and labels must be attached
• Items must be returned in original packaging
• Include all accessories and dust bags (if applicable)
• Items must be free from odors, stains, or damage
• Custom or personalized items cannot be returned

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Items that have been worn outdoors
• Items with visible wear, damage, or alterations
• Items missing original packaging or tags
• Gift cards and promotional items

How to Return Items

Returning your Golden Goose Slides is simple and straightforward:

Step 1: Contact Customer Service

Email us at [email protected] with your order number and reason for return. We'll provide you with a return authorization number and prepaid shipping label.

Step 2: Package Your Items

Securely package your items in their original packaging. Include the return authorization number and original receipt or order confirmation.

Step 3: Ship Your Return

Attach the prepaid shipping label we provide and drop off your package at any authorized shipping location. You'll receive tracking information to monitor your return.

Refund Process

Once we receive and inspect your returned items, we'll process your refund according to the following timeline:

Processing Time

• Inspection: 2-3 business days after we receive your return
• Refund Processing: 3-5 business days after approval
• Bank Processing: 5-10 business days (varies by financial institution)

Refund Method

Refunds will be issued to your original payment method:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 5-7 business days

Note: Original shipping costs are non-refundable unless the return is due to our error (defective or wrong item sent).

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order for your preferred item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with:

• Your order number
• Photos of the damaged or defective item
• Description of the issue

We'll arrange for immediate replacement or full refund, including original shipping costs. In cases of manufacturing defects, we may also provide additional compensation for your inconvenience.

International Returns

International customers can return items within 30 days of delivery. Please note:

• Return shipping costs will be deducted from your refund
• Customers are responsible for any customs duties or taxes
• We recommend using trackable shipping methods
• Processing times may be extended due to customs clearance

Refund Status Tracking

You can track the status of your return and refund by:

• Checking your email for status updates
• Contacting our customer service team
• Monitoring your original payment method for the refund

We'll send email notifications at each step of the return process, including when we receive your return, when it's processed, and when your refund is issued.